By Mary Scalco, DLI CEO
I’m sure like me you are a wishing someone would pinch you and you would wake up a find that the past few months were a nightmare. If someone would have told us in December that we’d be living through a pandemic and that the global economy would nosedive off a steep cliff, we would have laughed.
Continue reading “Moment with Mary: Your Support Means Everything”
By Dennis Schmitt, DLI President
The past four months have been unbelievable. Covid-19 has made all of us rethink our businesses, every procedure, business hours, routes, and how we advertise – as well as staffing. The most amazing thing that happened through all of this were the conference calls. Drycleaners from all over reached out to help our industry.
By: John Paul Roggenkamp
Just as drycleaners were starting to adapt to laundry lockers, mobile apps, social media marketing, and the like – bam! – the entire global economy shuts down because of a virus. Talk about disruption! DLI reached out to four leading minds in the drycleaning industry to ask how they’re adapting to the many changes coming everyone’s way.
Continue reading “Disruption’s Impact on the Industry: Where Do We Go From Here?”
DLI 2020 Board Elections Results
Does the following story sound familiar? A hard working employee—let’s call her Debora—proves herself a great sales producer and a real “go-getter.” When a supervisory position opens up, Debora seems the logical choice for the spot. Who else could better train the staff into a mean, lean selling machine? Debora accepts the promotion with enthusiasm and everyone looks forward to great things.
Alas, the anticipated revenue boom never materializes. In fact, sales start to soften. It’s no secret why: People hate working for Debora. The result is predictable: Productivity falls. Customers flee. Profits go down.
Continue reading “Buddy to Boss: Helping Newly Promoted Managers Succeed”
TO HELP DLI MEMBERS IN THE “NEW NORMAL” BUSINESS ENVIRONMENT, DLI IS SHARING READY-MADE FACEBOOK POSTS AND PRINTABLE PIECES TO HELP MEMBERS PROMOTE THEIR SERVICES. DLI began posting new sets of designs weekly in April.
Continue reading “Beyond Covid-19: Introducing A New FacebookPost And Marketing Piece Library”
By Bruce Grossman
In my long career troubleshooting and maintaining drycleaning and laundry equipment by far the largest cause of machine failure has been the condition of the compressed air reaching the machinery. Valves and regulators directing the flow of compressed air are wonders of modern manufacturing technology with close tolerances requiring the compressed air to be as free from particulates and moisture as possible.
Continue reading “Compressed Air Systems, Part 3 by Bruce Grossman”
Let’s look at our quality and see if we can raise the bar. Or, in the words of my famous cousin Emeril Lagasse, “Let’s kick it up a notch!”
When we justify higher prices to ourselves or our customers, we say we produce a higher quality product than the discounter around the corner. However, we render ourselves speechless when we mystery shop that competitor and learn they do a darn good job.
Continue reading “Kick Your Quality Up a Notch by Don Desrosiers”
