May-June 2018

Avoiding Horror Stories: What to Tell Customers About Problem Garments Before They Fail – And After

By Ian P. Murphy

It’s a fact in the drycleaning business: Garments can—and do—fail. Operators can take every precaution to head off potential problems, but once in a while, something will go wrong. In the best case, the drycleaner can fix the damage and return the garment; in the worst, the plant will have to reimburse the loss or replace the item.

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May-June 2018

All is Well: DLI in Strong Health, Continuing Improvements

Nesbitt Portrait
Mike Nesbitt, DLI President 2017-2018

 As I come towards the end of my term as President, I am proud to say, “ALL IS WELL!”

For any of you that have been around for a while, that wasn’t always the case. There were many years that the organization was bleeding with financial problems, discontent employees, and a split board room.

I would love to say that I had a hand in turning those issues around, but that is not the case. When I took over the job, the leadership that came before me had already fought those battles.

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May-June 2018

Ensuring Your Laundry and Drycleaning Quality

How To Use DLI’s Cleaning Performance and Laundry Performance Evaluations

Drycleaning Performance Evaluations (DPE) and Laundry Performance Evaluations (LPE) by the Drycleaning and Laundry Institute (DLI) are a simple and effective way to evaluate the inner workings of your operation. During an Evaluation, DLI will help you test the effectiveness of the products and procedures used in your facility.

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May-June 2018

Stop that Expensive Leak!

In a bygone era of cheap solvent, transfer machinery, and Per Combo filters and cooker stills a drip was generally no big deal. However, the increasing costs of solvent and energy, coupled with environmental regulations, should markedly sharpen our maintenance and housekeeping practices. In the following few articles I’ll highlight some easily-accomplished checks and procedures to identify and rectify common problems.

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May-June 2018

Flying the Unfriendly Skies

Comparing Air Travel and Garment Care Customer Service
By Don Desrosiers, Tailwind Systems, Inc.

I don’t write about customer service too often.  That is mostly because, like quality, I don’t consider it up for discussion.  We are in a customer service business.  That means service the customer.  Even though I wrote about customer service in a recent column, I feel compelled to do so again for a good reason.  I found a foolproof way to ensure you are giving good service!  It’s easy, look at what the airlines do and do the opposite!  Really.

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