By Ian P. Murphy
It’s a fact in the drycleaning business: Garments can—and do—fail. Operators can take every precaution to head off potential problems, but once in a while, something will go wrong. In the best case, the drycleaner can fix the damage and return the garment; in the worst, the plant will have to reimburse the loss or replace the item.
Seventeen students from around the U.S. and the world studied at the Drycleaning & Laundry Institute’s School of Drycleaning Technology’s 372ndIntroduction to Drycleaning course, February 26-March 2. Fourteen more attended the ten-day Advanced Drycleaning Course, March 5-16.
Continue reading “31 Students Complete DLI’s 372nd Drycleaning Course”
As I come towards the end of my term as President, I am proud to say, “ALL IS WELL!”
For any of you that have been around for a while, that wasn’t always the case. There were many years that the organization was bleeding with financial problems, discontent employees, and a split board room.
I would love to say that I had a hand in turning those issues around, but that is not the case. When I took over the job, the leadership that came before me had already fought those battles.
Continue reading “All is Well: DLI in Strong Health, Continuing Improvements”
DLI members in Districts Two and Six voted in new Directors. Continue reading “DLI Director Election Results”
How To Use DLI’s Cleaning Performance and Laundry Performance Evaluations
Drycleaning Performance Evaluations (DPE) and Laundry Performance Evaluations (LPE) by the Drycleaning and Laundry Institute (DLI) are a simple and effective way to evaluate the inner workings of your operation. During an Evaluation, DLI will help you test the effectiveness of the products and procedures used in your facility.
Continue reading “Ensuring Your Laundry and Drycleaning Quality”
By Bruce Grossman
In a bygone era of cheap solvent, transfer machinery, and Per Combo filters and cooker stills a drip was generally no big deal. However, the increasing costs of solvent and energy, coupled with environmental regulations, should markedly sharpen our maintenance and housekeeping practices. In the following few articles I’ll highlight some easily-accomplished checks and procedures to identify and rectify common problems.
Comparing Air Travel and Garment Care Customer Service
By Don Desrosiers, Tailwind Systems, Inc.
I don’t write about customer service too often. That is mostly because, like quality, I don’t consider it up for discussion. We are in a customer service business. That means service the customer. Even though I wrote about customer service in a recent column, I feel compelled to do so again for a good reason. I found a foolproof way to ensure you are giving good service! It’s easy, look at what the airlines do and do the opposite! Really.
Shirt laundry is a major part of drycleaning. The Drycleaning & Laundry Institute recently updated its Laundry Performance Evaluation (LPE) diagnostic tool to help member drycleaners improve their shirt cleaning quality.
Continue reading “DLI’s Laundry Performance Evaluation Now Measures Non-Chlorine Bleach”
