Three engaging speakers are lined up for the DLI-NCA 2020 Conference, Jan. 16-19 at the luxurious, all-inclusive Grand Velas Riviera Nayarit resort in Puerto Vallarta, Mexico. Join us for an adventurous and educational getaway weekend this winter.
Global Hospitality Expert to Spotlight Excellent Customer Service
Peter Kressaty can spot lousy customer service
a mile away. In our crowded service industry, the better your service, the better your business will set itself apart. Identifying outstanding customer service and hospitality is Kressaty’s passion. As Executive Vice President of the Forbes Travel Guide Global Partner Services Team he is “part of a team that scouts the best hotels, restaurants and spas in the world, and invites those properties into our platform,” he told the Wroxton College Alumni Association.
Kressaty began his career with Hyatt Hotels in various capacities, including sales, marketing, operations and hotel development. He rose through the ranks serving as General Manager of The Lowell in New York, Clubhouse Manager of The Yale Club of New York City, Senior Vice President of Carino Hotels, and Regional Director of The Preferred Hotel Group.
The Evolution of Leadership and the Emerging Millennial Generation
Leadership styles must change to manage transitions in the marketplace for workers. In a few short years millennials will account for 46% of your employees and in less than a decade, millennials will dominate and comprise 88% of your workforce. Millennials are the largest generation in U.S. history and their impact on the economy will be immense. If you want to succeed, you will need to evolve as a leader. This presentation highlights the steps necessary to challenge and lead a new and uniquely different workforce. Expand your understanding by defining purpose and communicating differently. Prepare your organization at every level for this cultural transition.
John Dame has helped many CEOs project their values into the corporate culture to reduce turnover. His success, particularly in minimum-wage factory settings makes him a perfect fit for our industry. Don’t miss this exciting discussion filled with interesting examples and stories about how he’s helped business owners and managers.
Establish Growth Strategies to Build More Profits
David Winford is a Small Business Profit Expert and Business Coach who has helped small business owners achieve profit growth and build multimillion-dollar businesses since 1995.
Winford is a master of helping small business owners double profits and create massive exponential growth. His ability to “think outside the box” and rare talent to communicate sophisticated business strategies in a simple way makes him a popular resource for many small to medium-sized corporations.
As a small business profit expert, author and speaker, Winford helps small business owners, executive teams, and sales professionals establish growth strategies and build more business profits.
About the Resort
The family-friendly destination for the DLI-NCA 2020 Five-Star Brainstorming Conference, Jan. 16-19 is the luxurious, all-inclusive Grand Velas Riviera Nayarit resort in Puerto Vallarta, Mexico. The resort features breathtaking landscapes and a 5 out of 5 rating on TripAdvisor.com. Come to this paradise by the sea and enjoy
- A cocktail reception the night before the conference begins
- Award-winning spa and fitness
- Incredible dining and entertainment
- Activities for babies, kids, and teens
- Guest suites of 1,000 sq. ft. or more.
There is plenty to do for the adventurous types. If you love the water, take a trip off-site where you can enjoy snorkeling and scuba diving in the coral reefs or boat rides and kayaking in sparkling water. Land lovers can stay busy enjoying the local shopping scene, zip lining through the forests or hiking in the jungle. Plus so much more.
As always, we have negotiated amazing room rates. All prices are for double occupancy. Single occupancy rooms are less. Please be aware that room availability may be limited for days before and after the conference dates since this is a smaller property.
- Master/Parlor Suite: $570
- 1 Bedroom Family Suite: $710
- Wellness Suite: $740
- Grand Class Suite: $770
Space for this event is very limited.
Call 800-638-2627 or register now.