Q3 2019Clean 2019 Photo Gallery August 1, 2019July 29, 2019 The seminar rooms were packed each morning and after- noon for DLI’s ambitious slate of educational sessions. DLI President Dennis Schmitt presented DLI CEO Mary Scalco with a Distinguished Service Award “for your hard work and dedication to the Drycleaning & Laundry Institute.” Jason Loeb discussed the difference between good and excel- lent customer experiences in Customer Service: Being Good is Not Good Enough. The Clean Show Floor was packed with live equipment demonstrations and opportunities for attendees to learn, net- work, and score a great deal. The next Clean Show will take place in Atlanta, Georgia, June 10-13. Kaelah, John, and Elke McIntosh of New York Cleaners in East St. Louis, Illinois, showed their personalized Fabricare magazine cover. Bruce Hamilton discussed No Bad Days: Positive Attitude is Everything. Brian Rashid during his presentation on Are Your Marketing Methods Changing with Your Clientele. Bobby Patel of Kona Cleaners, DLI Treasurer & District 8 Di- rector, took questions after his presentation on Extend the Customer Experience Beyond the Store with Technology.