The seminar rooms were packed each morning and after- noon for DLI’s ambitious slate of educational sessions.
DLI President Dennis Schmitt presented DLI CEO Mary Scalco with a Distinguished Service Award “for your hard work and dedication to the Drycleaning & Laundry Institute.”
Jason Loeb discussed the difference between good and excel-
lent customer experiences in Customer Service: Being Good
is Not Good Enough.
The Clean Show Floor was packed with live equipment demonstrations and opportunities for attendees to learn, net- work, and score a great deal.
The next Clean Show will take place in Atlanta, Georgia, June 10-13.
Kaelah, John, and Elke McIntosh of New York Cleaners in
East St. Louis, Illinois, showed their personalized Fabricare magazine cover.
Bruce Hamilton discussed No Bad Days: Positive Attitude is Everything.
Brian Rashid during his presentation on Are Your Marketing
Methods Changing with Your Clientele.
Bobby Patel of Kona Cleaners, DLI Treasurer & District 8 Di-
rector, took questions after his presentation on Extend the
Customer Experience Beyond the Store with Technology.
